Remote work productivity depends on planning, avoiding distractions, and using the right digital tools.
For more than a decade, Oracle B2C Service Cloud (RightNow) served as the foundation for delivering exceptional customer experiences across industries and around the world. It has helped various organizations manage complex service operations and build trusted customer relationships. But as technology, agents, and customer expectations evolve, so must the platforms that support them.
That is why Oracle is excited to introduce the RightNow to Fusion Service Transformation Program — a strategic, partner-friendly, and customer-focused pathway to our next-generation, Agentic AI–driven service platform: Oracle Fusion Service and Fusion AI Agents Studio.
The RightNow platform has been foundational, but many customers are finding that it now limits their Agentic AI ability to scale and innovate at the pace today’s markets demand. Fusion Service represents the next step in that evolution — built for agility, intelligence, and integration, with AI in mind.
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